The KEI refund policy is based on the premise that students have thoroughly researched their options and given careful consideration to choosing a program abroad prior to applying, enrolling and registering in a particular program(s). Furthermore, KEI expects students to read and understand KEI services, policies and procedures before enrolling in a program. KEI makes financial commitments on behalf of the students starting with the date of acceptance. Under no circumstance will KEI refund portions of the program price that have been used to pay program expenses on behalf of the student. All refunds are under the sole discretion of KEI.
Enrollment Cofirmation Deposit
Students are entitled to a partial refund of the $850 enrollment cofirmation deposit, provided they meet the following requirements:
Registered and participated in the KEI program
Paid the Program Price and all fees to KEI by the deadline dates for each payment
Caused no damage to the housing
Returned housing keys
Returned all library books or other materials provided by host campus
Incurred no excessive utility bills
Returned mobile phone in good working condition to the KEI Onsite Coordinator
Completed the KEI program evaluation within 60 days of program end date
Refund amounts are at the discretion of KEI. Refunds are disbursed after the on-site staff verifies that all damages, excessive utility bills and extra charges have been settled. Depending on location, verification of costs can take up to 3 months. Refunds will be mailed to the student�s permanent address, as indicated on the Application Form, unless a different address is specified in writing by the student. Students using a KEI Payment Plan to pay a portion of the KEI program price will have the refund amount deducted from the last scheduled payment(s), if applicable. Students who do not pay their program fee or payment plan installments by the required deadline dates forfeit the deposit and remain liable for any remaining balance owed.
Cancellation, Withdrawal & Dismissal
The refund policy described in this section applies to cancellation, withdrawal and dismissal from the KEI program, including single term, multiple terms, academic year and multiple location options. Cancellation is a decision by the student to remove him/herself from the program for any reason prior to the program start date. Withdrawal is a decision by the student to remove him/herself from the program for any reason once the program has started. Dismissal is a decision by KEI to remove the student from the program at any time due to behavioral or academic misconduct, or late payments.
Cancellations and withdrawals are effective the same day KEI receives the request in writing. Requests must be sent to KEI by mail or fax and contain the student�s signature. Telephone and email requests will not be accepted. Dismissals are effective the day KEI issues written notice to the student.
Students enrolled in multiple location and/or multiple term sessions must submit a separate notification of cancellation and/or withdrawal for each session. For the purposes of the Refund Policy, individual sessions making up a multiple term and/or location program are treated as separate single term programs.
The $100 Application Fee and $150 Late Application Fee are not refundable.
The $850 enrollment cofirmation deposit for each program session is not refundable.
If a student is dismissed from the program for academic or behavioral reasons no refund will be granted for the balance of the program price and damage deposit. All KEI grants, scholarships and promotional discounts will be withdrawn, and the program price will be adjusted accordingly.
If KEI receives written notification of cancellation 45 or more days prior to the session start date, students will receive the following: (1) 50% of the program price for that session less application fees and deposit; (2) pro-rated refund for any portion of fees associated with customized options.
If KEI receives written notification of cancellation or withdrawal less than 45 days prior to the session start date, no refunds will be granted for the program price and damage deposits. KEI may consider a partial refund for the program price if the student can demonstrate, with proof, death in the immediate family or medical reasons for the cancellation or withdrawal. The amount of the refund, if any, will be decided solely by KEI.
Students who have not paid the program price in full at the time of cancellation, withdrawal or dismissal are responsible for making full payment to KEI within 30 days of notification.
Any and all refunds are under the complete discretion of KEI.
Program Deferment
Students may defer enrollment and registration for up to three terms following the original term of study, as indicated in the student�s Application Form, under the following conditions.
KEI receives written notification from the student indicating the new term of study. Requests must be submitted by fax or mail, and contain the student�s signature. Telephone and email requests will not be accepted.
Written notification must be received by KEI not later than the Registration Deadline for the original term of study, as indicated on the student�s Admissions Notice. Requests submitted after the Registration Deadline will not be considered.
Students who meet the above conditions will have their application fee, deposit and other fees already paid to KEI transferred to the new term of study. No refunds will be issued to the student under any circumstances. Students are permitted to defer their enrollment one time without incurring additional charges. Each subsequent request for deferment will be assessed a $300 change of status fee.
Program Suspension
KEI reserves the right to suspend any program due to low enrollment or safety concerns. If KEI suspends the program due to low enrollment, students will have the option of: (1) deferring enrollment to a different term; (2) enrolling in a different program location; or (3) receiving a full refund less the application fee. If the U.S. Department of State issues a Travel Warning advising U.S. citizens not to travel to the host country, or if U.S. citizens are in the host country and are asked to leave, KEI will: (1) suspend the program if it has not already started and refund the full program price less the application fees and enrollment cofirmation deposit. Students will be allowed to enroll in any other KEI-sponsored program; or, (2) suspend the program and arrange travel to the student's home country if the program is already in operation. In this case students receive a pro rata refund for any portion of the program price that has not already been used during the operation of the program. In such cases, KEI will work with the host institution, the home institutions, and the students to assist with credit completion whenever possible.
Program Changes
KEI reserves the right to make program changes before and during the course of the program. While we make all efforts to run the program as described in our literature, it may become necessary to make modifications to arrival and departure dates, housing, academics, on-site visits and other KEI services. In such cases, no refund or reduction in fees will be granted as long as KEI makes alternate arrangements similar to the original and students can complete the program. Determinations of similarity are under the sole discretion of KEI.
